IS

Jiang, James J.

Topic Weight Topic Terms
0.620 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better
0.567 career human professionals job turnover orientations careers capital study resource personnel advancement configurations employees mobility
0.490 executive information article systems presents eis executives overview computer-based scanning discusses investigation support empirical robert
0.387 implementation erp enterprise systems resource planning outcomes support business associated understanding benefits implemented advice key
0.194 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses
0.173 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals
0.169 structural pls measurement modeling equation research formative squares partial using indicators constructs construct statistical models
0.164 memory support organizations information organizational requirements different complex require development provides resources organization paper transactive
0.164 information environment provide analysis paper overall better relationships outcomes increasingly useful valuable available increasing greater
0.162 reuse results anchoring potential strategy assets leading reusability incentives impact bias situations effect similarity existing
0.153 empirical model relationships causal framework theoretical construct results models terms paper relationship based argue proposed
0.120 information systems paper use design case important used context provide presented authors concepts order number
0.114 perceptions attitudes research study impacts importance perceived theory results perceptual perceive perception impact relationships basis
0.112 effect impact affect results positive effects direct findings influence important positively model data suggest test
0.109 data classification statistical regression mining models neural methods using analysis techniques performance predictive networks accuracy

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Klein, Gary 5 Carr, Christopher L. 1 Cheney, Paul 1 Wang, Eric T. G. 1
career satisfaction 2 career anchors 1 career orientations 1 consultant quality 1
country of origin 1 Difference scores 1 discrepancy theory 1 employee turnover 1
Enterprise Resource Planning 1 indirect measures 1 IS SERVQUAL 1 information systems personnel 1
implementation 1 MIS entry-level personnel 1 misfit 1 polynomial regression analysis 1
supervisor support 1 social shaping 1

Articles (5)

RESOLVING DIFFERENCE SCORE ISSUES IN INFORMATION SYSTEMS RESEARCH. (MIS Quarterly, 2009)
Authors: Abstract:
    A number of models and theories in information systems research include concepts of a match between two variables or states. The development of measures for this concept can present problems, because decisions must be made about the nature of the comparison. Should indirect measures of the match be employed, then methodological issues arise about how to best handle the measure when testing the model. Difference scores are commonly used to measure a match between variables or states in IS research, but these have implicit assumptions about the theory and data characteristics that are often false. Not unexpectedly, false assumptions can lead to erroneous conclusions about the relationships among the variables that are used to determine a match in a research model. The implicit assumptions restrict the form of the relationships and limit the IS researcher's ability to understand the possible interplay among theoretical concepts. We suggest some guidelines for the formation and testing of models that measure the match. In addition, we recommend polynomial regression analysis as one means of analyzing the more complex relationships in IS studies. We then use an IS service quality example to illustrate the issues involved in the use of matching variables and make suggestions with regard to using or avoiding difference scores.
ERP Misfit: Country of Origin and Organizational Factors. (Journal of Management Information Systems, 2006)
Authors: Abstract:
    There are many benefits of enterprise resource planning (ERP) systems, but their implementation is both complicated and difficult because the product spans functional silos and involves many internal and external entities. An ERP system is the outcome of social processes, and different ERP systems can embody distinct social arrangements when developed in different cultural contexts. Such social arrangements are difficult to change due the closure effect of technology stabilization. This leads to various misfit problems, both during and after ERP implementation, causing adverse effects on delivered ERP quality. With a survey of 85 ERP implementation cases in Taiwan, this study derives and empirically tests the main as well as the interaction effects of the country of origin of the ERP package, consultant quality, top management support, and user support of the ERP system quality as perceived by the client after implementation. The results demonstrate the important role of the country of origin of the ERP package and consultant quality in configuring a high-quality ERP system and alleviating the negative effect of misfit problems.
A Discrepancy Model of Information System Personnel Turnover. (Journal of Management Information Systems, 2002)
Authors: Abstract:
    Turnover of information system (IS) personnel is a critical problem for organizations. To gain a better understanding of turnover, researchers have explored career orientations that characterize an employee's internal motivations and desires. The inability of an organization to match career desires is often related to measures indicative of turnover in IS employees, including intent to leave and career dissatisfaction, though empirical evidence is indirect and inconclusive. Using career orientations, this study explicitly models the impact of the discrepancy between the wants of employees and employee perceptions of how their organization satisfies those wants. The model is based on discrepancy theory and predicts the gap is closely related to the turnover indicators. Model predictions hold true for a sample of 153 IS personnel. These results indicate the importance of developing career plans that employees perceive as matching their wants.
MEASURING INFORMATION SYSTEM SERVICE QUALITY: SERVQUAL FROM THE OTHER SIDE. (MIS Quarterly, 2002)
Authors: Abstract:
    The article discusses the paper "Measuring Information System Service Quality: SERVQUAL From the Other Side," by James J. Jiang, Gary Klein, and Christopher L. Carr.
Supervisor Support and Career Anchor Impact on the Career Satisfaction of the Entry-Level Information Systems Professional. (Journal of Management Information Systems, 1999)
Authors: Abstract:
    Keeping satisfied information systems (IS) professionals at the entry level has become a difficult task for IS managers. Financial incentives have led to escalating costs without widespread improvement of the situation. To capitalize on nonfinancial rewards, organizations must understand the relationships between employees' internal desires, the environment fostered by the organization, and career satisfaction. This paper is a report on a study of 101 entry-level IS professionals. The data analysis indicates that IS professionals find more satisfaction with their career when supervisor support is prominent and an adequate range of opportunities that satisfy career desires exist within the organization.